Ticketing - Frequently asked questions
Have a question about your tickets? Check out our FAQs below.
If what you’re looking for isn’t covered here, please get in touch and we’ll be happy to help.
Some shows and performances offer concession discounts. These may include:
- Australian Seniors Healthcare Card
- Pensioner Concession Card
- Veterans Affairs Card
- Low-income Health Card Card
- Current Full Time Student Card
Please note: if you buy a concession ticket, you may need to present your concession card as required.
Yes! Please contact the us on (03) 6146 3300 to make a Companion Card booking.
These tickets are valid for two adults and two children, or one adult and three children. When offered, you may purchase more than 4 tickets at the price.
Can I bring my child for free?
The general rule is that children aged two years and under are free, whilst sitting on the knee of the parent or guardian. If your child is over two years of age, you’ll need to buy an additional seat even if your child will be seated on your knee.
Is the event suitable for my child?
Patron’s advice for each show can be found on the show’s listing on our website. For any further advice, please contact our box office.
Where can I change my baby’s nappy?
Baby change tables are located on each level of the Hedberg. Please ask a staff member for directions when you are here.
Where can I park my pram?
Pram storage can be arranged with our front of house team when you arrive. Simply ask one of our team members for assistance.
Yes. The Theatre Royal, Studio Theatre and Ian Potter Recital Hall all feature removeable wheelchair seating positions. To book these seats, please contact us on (03) 6146 3300.
Yes. Group bookings are often available and are usually offered to groups of 6+, 8+ and 10+. Details can be found in the ‘Tickets’ section of the show listing on our website.
Due to the shape and design of the Theatre Royal, some seats have a better view of the stage than others. The seats in the venue are graded from best (Premium) seats down to C-Reserve.
A slight sightline interference will often mean that a pillar or pole will affect a small part of your view of the stage, meaning a slight obstruction of the arch around the stage – usually towards one side and not central in your view.
A restricted viewing seat means that at some points during the performance you may not see all of the action on stage, or that perhaps a section of the set is out of view or obstructed by a pillar/pole. These seats are for the most part, priced accordingly.
Please note, where a seat may be deemed "restricted view" for one production, it might be a perfect seat for another due to the nature of the performance, the set, sightlines etc
We understand that circumstances can change, and your chosen performance date or time may no longer suit you and your guests.
For some shows tickets may be exchanged for different performance dates/times of the originally purchased production.
Exchanges must be made no later than 48 hours prior to the start of the originally ticketed performance and may not be made for the same performance.
Exchanges cannot result in fewer tickets or seats in a lesser price category than originally purchased. A $5 exchange fee applies when available. All exchanges are subject to availability.
To enquire about an exchange, please contact our box office.
Tickets are sold on a non-refundable basis unless covered by Australian Consumer Law, or the LPA (Live Performance Australia) Ticketing Code of Practice. In some cases, we can offer to on-sell your tickets for you. We encourage you to contact us to discuss your options on (03) 6416 3300.
Ticketing Code of Practice