WHAT TO EXPECT WHEN YOU COME TO THE THEATRE ROYAL

Last Updated:1 May 2021

Theatre Royal is thrilled to announce that we have successfully applied for an increase in capacity to 100%.
This is great news for the arts community, and will enable more people to visit the Theatre for a great night out!

What does this mean for you?
The approval requires all patrons to attend at staggered arrival times. In addition to this, specific rows will be called via the PA system to make their way to the doors of their level at differing times, and to take their reserved seats. 

Please read the below information regarding what to expect and how we will ensure a safe, enjoyable experience for you on your next visit to the Theatre Royal.


Photo by Alastair Bett

 

Summary

All upcoming performances at Theatre Royal are held in accordance with the directions of Public Health Services Tasmania, and if there are changes to these directions we will provide updates with our ticket holders. All performances will include precautions such as collection of contact tracing details for every ticket holder, hand sanitisation stations at entrances, increased cleaning of public spaces and staff training in COVID safe procedures.

The Theatre Royal's current capacity is 100%

Box Office and booking tickets

Our Box Office is open Monday to Friday 9am to 5pm for telephone and email bookings.
The Box Office's doors will be open to the public Monday to Friday 10am to 2pm and for 1 hour before a performance.
We would appreciate payments by card wherever possible to avoid handling of cash.
Physical distancing markers at queuing areas, such as bars and Box Office, are in place.

Print at home (PDF emailed) tickets are the preferred delivery method of your tickets. Please show your tickets on your phone if you are able to.

Online bookings will remain 24/7.

 

If you or a guest feels unwell

If you or a guest feel unwell or display any COVID 19 symptoms prior to a performance, you must not come to the theatre. In this event you would be offered the option to exchange for another performance, exchange for a voucher to be a spent at another time or a full refund.
Hand sanitisers are located at entrances around the venue as well as at Box Office, bars and the toilets.

Social distancing markers are placed on the floors to act as a guide.

 

            

 

Hand sanitisers are located at entrances around the venue as well as at Box Office, bars and the toilets. 

Social distancing markers are placed on the floors to act as a guide.

 

 

Arrival at the theatre

There will be two arrival windows in order to reduce arrival numbers at one time.
Please enter the Theatre Royal building either via the new entry doors on the corner of Campbell and Collins Street or the Heritage doors on Campbell Street.
You will be greeted by our Front of House staff on arrival and asked to use the CheckIn Tas App to check in.

Please proceed to the level of your seating (information which can be found on your ticket). This will be either the Stalls, Dress Circle or Gallery for the Theatre Royal Main Stage. 

Contact Tracing

Each visitor to the Theatre Royal will also be required to register your contact details for all guests in your party for contract tracing if required.
You can register either digitally by using our secure QR codes at convenient locations around the entrances (see images below) or physically in the provided registration form.
Social distancing and hygiene measures have been put in place both front of house and backstage.
Hand sanitisers will be available at the entrances as you arrive in the theatre.

Download the 'Check in TAS' app to your iPhone or Android phone. 

Open 'Check in TAS' on your phone and hold it up to the QR code on the wall.
You do not need to take a photo. A link will appear on the screen.
Tap this link.

Fill in your details and then click 'submit'.
You are then signed in and registered for contact tracing.

           Open the 'Check in TAS' app or Camera app on your phone and hold it up to the QR code on the wall.
You do not need to take a photo. A link will appear on the screen.
Tap this link.

Fill in your details and then click 'submit'.
You are then signed in and registered for contact tracing. 
Once you have done this once it will remember your details.

 

Foyers and Bars

There are bars now located on every level of the Theatre Royal. Please proceed to your level as per your ticket to purchase a beverage and enjoy your night..

Seating

Please listen out for the PA system to call you in to the Theatre based on your seating row, this will ensure a safe experience for all guests and reduce crowding. We have divided the rows in to groups to be called upon.
 For example: "Will Patrons seated in rows J K L and M please begin to enter the Theatre and take your seats".
Please look at the images below to see which row you are seated.
Please feel free to take your beverage or snacks into the Theatre to your seat.
Ushers will direct you to your assigned seat and we will ensure that your safety is of the utmost importance.

Cleaning

Cleaning has been increased, depending on the activity within the theatre. Automatic and manual hand sanitisers are available in many locations in the foyers, bathrooms and surrounding areas as well as signage to remind patrons to stay safe and hygienic.
Cleaning has been increased across all area including back of house for artists. 

 

Box Office hours

Telephone and Email:
9am – 5pm weekdays
6146 3300 and boxoffice@theatreroyal.com.au 

Online Booking:
24/7
theatreroyal.com.au

In Person:
Mon - Fri
10am – 2pm plus 1 hour prior to any performances
29 Campbell Street, Hobart
Before or during your visit if you have any questions or concerns please speak to a friendly member of staff.

We look forward to seeing you at the Theatre Royal very soon

The Theatre Royal Team

 

 

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